In a Managed Services Model, a third-party provider, known as a Managed Services Provider, takes on the ongoing, day to day management of a client’s infrastructure, systems, or processes. Unlike traditional support models where a provider only addresses issues as they arise, the MSP takes a proactive approach, continuously monitoring, maintaining, and optimizing operations to prevent problems before they occur. Services are typically delivered under a Service Level Agreement, ensuring performance standards, accountability, and predictable costs.
